Bookable dates
Counter now lets people book available dates, and your team can see who is coming.
See event booking →
Product updates
What's New
Follow the evolution of the HEA-World platform — from core intelligence to deployment, insights, and beyond.
Conversion
Governed skills capture contacts, collect support requests, and guide visitors toward business outcomes — all on your terms.
Commerce
Shopify stores connect their HEA to look up real-time order status and product info directly in conversation.
Reach
Three embed formats — Magic Askbar, Conversation Starter, and Pop-up — so your HEA fits any page layout.
September 2026
Counter
Office
Outpost
Town Hall
Town Hall
Town Hall
Trust
Innovation
Your HEA now works with the team
The Chief of Staff is available to every eligible teammate, within their role and Mandate. Ask what matters now from Town Hall. Talk, or record a conversation into shared notes and one next action when you save. Briefing and ChatRooms hold the files, links, and team threads. A follow-up can be prepared and reviewed. Nothing is sent until you confirm.
See the Chief of Staff →Defense Tower
Check a website you own each week. See how it looks from the outside — the connection, common web protections, and whether email for your domain can be forged. A written Exposure report is about 0.15 training credits if the report is created. Failed checks are free.
How Defense Tower works →Town Hall filters and saved segments
Search and filter organizations, contacts, and relationships the same way. Save a segment so the same cut is one click away. Typed search stays in your tab; a saved segment is what you share. You can also use an organization cut across the other Town Hall tabs.
See Town Hall →Town Hall Organizations
Add a company with its website, see who belongs to it, and pick it when you add a contact or a relationship — so people and relationships sit under the same company, not a loose name. If a work email already matches that website, you can link those people in one step.
See Town Hall →Town Hall My Tasks
Every relationship can carry a planned next step — from your own list, with a due date and an owner. My Tasks is your queue, with overdue items marked; Town Hall leads also see the team’s full list, including anything still unassigned.
See Town Hall →Privacy choices in the chat
If a site only embeds a HEA and has no cookie banner, the widget can still offer clear chat-privacy choices: remember this conversation, optional usage statistics, or continue for this visit only. Chat works either way. A host consent tool still takes priority. Owners can turn the note off. This is HEA chat only — it does not replace the website’s own privacy notice.
Learn more →The Reachy Mini community app
Our new open-source app gives any organization an easy way to experiment with physical AI: choose a public HEA and let Reachy Mini speak its grounded answers with multilingual local voices, emoji, and safely gated movement.
Explore the Reachy Mini app →
August 2026
Conversation
Intelligence
Quality
Support
Big-picture conversations
Thanks to new context engineering, your HEA keeps the big picture in mind throughout the conversation — not just the last retrieved snippet. It stays oriented across your resources, which prevents tunnel vision and keeps answers complete as the discussion unfolds.
Content structure review
Your HEA can now review your website and content, and report on consistency and how the information is actually structured. That helps keep your content sharp even across a very large number of pages and documents.
Better answers, same speed
New AI-based tools help you raise the quality of your HEA's answers — and of your content in general. HEAs now answer more reliably, while staying cost-efficient and fast.
Infirmary beta
HEA now includes Infirmary — a support workbench for qualified customer requests. Cases stay visible with ownership and response targets, whether they start in a website conversation, a connected support mailbox, or manual intake — with your team reviewing and replying under human control.
July 2026
Outreach
Outreach
Brand Pantry
See everything your HEA knows about your brand in one place — positioning, tone, and offers. Review each detail and approve what's right, so AI-generated content stays accurate and sounds like you.
Canteen
Draft LinkedIn posts, emails, and articles from ideas tied to your business and your approved brand story. Edit the copy, choose a visual style, and add images — ready for your review before publishing.
June 2026
Employee Engagement
Outreach
Town Hall
Reach
Platform
Town Hall
Conversion
Intelligence
Content
Explorer: Learn by Playing
A gamified dashboard that turns HEA setup into a strategy map — levels, badges, quests, and progress tracking guide your team through every step.
Outpost: Signal Tower
SEO, AEO & AI visibility — audits search readiness, scores tech health/content/structured data/authority, checks AI answer engine brand representation.
Town Hall Connectors beta
Connect Gmail, Microsoft 365, or IMAP inboxes to feed relationships into Town Hall. Email threads are classified automatically using your HEA's business context — every team member syncs independently.
Side Panel Widget
A fourth embed format — the side panel — docks your HEA to the edge of any page. It pushes content aside instead of overlaying, keeps the conversation visible while visitors browse, and collapses to a slim tab when not in use.
HEA Sharing beta
Invite collaborators to work on your HEA with role-based access. Assign editor, publisher, monitoring, or Town Hall roles — each person sees only what they need, and the owner keeps full control.
Town Hall beta
Every HEA now has its own Town Hall — a relationship layer with pipeline board, contact list, and activity timeline, auto-populated from conversations and enriched by connected email sources.
Support request intake
HEAs can now collect structured support requests, let visitors review and confirm details, and route them to your team via email — with correction handling built in.
Smarter agentic conversations
Skills and promotions are now executed with greater precision — fewer missed intents, faster field collection, and more reliable confirmation flows.
Article library
A growing library of guides for decision-makers: from "What is a HEA?" to "AI Agent vs Chatbot" and beyond.
May 2026
Commerce
Reach
Innovation
Reach
Trust
Shopify integration (pilot)
Shopify stores can now connect their HEA to look up real-time order status directly in the conversation.
Embeddable widgets
Three embed formats — Magic Askbar, Conversation Starter, and Pop-up — so your HEA fits any page layout.
Physical HEA: Reachy Mini
HEAs can now power a physical robot. Reachy Mini brings your AI assistant into the real world.
Multilingual website
HEA-World is now available in English, French, Dutch, German, and Spanish.
Knowledge grounding page
A new public page explains how every HEA answer is grounded in your verified content — not hallucinations.
April 2026
Conversion
Insights
Quality
Governed skills & promotions
HEAs can now capture contacts, suggest next steps, and guide visitors toward outcomes — all governed by your rules.
Conversation insights
See what visitors ask, which skills convert, and where conversations drop off — real-time analytics for your AI.
AI Review system
An AI reviewer scores your HEA setup across profile, personality, skills, and readiness — with one-click improvement suggestions.
March 2026
Intelligence
Platform
Intelligence
Platform
Platform
Document ingestion
Upload PDFs and documents directly. Your HEA learns from files, not just web pages.
Full editor experience
Profile, Personality, Resources, and Skills & Promotions editors let you shape every aspect of your HEA without code.
Rich chat formatting
HEA responses now render bold text, links, and line breaks — conversations feel natural, not robotic.
Playground for testing
Test your HEA in a dedicated sandbox before publishing — see exactly what visitors will experience.
Dark mode
The full editor and chat widget support light and dark themes, matching your site's look.
May 2025 — Launch
Platform
Intelligence
HEA-World launches
The first Human-Enhanced Agents go live — AI assistants trained on your content, speaking with your voice.
Smart knowledge retrieval
HEAs find the most relevant content from your knowledge base using semantic search, not keyword matching.