Follow the evolution of the HEA-World platform — from core intelligence to deployment, insights, and beyond.
HEA now includes Infirmary — a support workbench for qualified customer requests. Cases stay visible with ownership and response targets, whether they start in a website conversation, a connected support mailbox, or manual intake — with your team reviewing and replying under human control.
See everything your HEA knows about your brand in one place — positioning, tone, and offers. Review each detail and approve what's right, so AI-generated content stays accurate and sounds like you.
Draft LinkedIn posts, emails, and articles from ideas tied to your business and your approved brand story. Edit the copy, choose a visual style, and add images — ready for your review before publishing.
A gamified dashboard that turns HEA setup into a strategy map — levels, badges, quests, and progress tracking guide your team through every step.
SEO, AEO & AI visibility — audits search readiness, scores tech health/content/structured data/authority, checks AI answer engine brand representation.
Connect Gmail, Microsoft 365, or IMAP inboxes to feed relationships into Town Hall. Email threads are classified automatically using your HEA's business context — every team member syncs independently.
A fourth embed format — the side panel — docks your HEA to the edge of any page. It pushes content aside instead of overlaying, keeps the conversation visible while visitors browse, and collapses to a slim tab when not in use.
Invite collaborators to work on your HEA with role-based access. Assign editor, publisher, monitoring, or Town Hall roles — each person sees only what they need, and the owner keeps full control.
Every HEA now has its own Town Hall — a relationship layer with pipeline board, contact list, and activity timeline, auto-populated from conversations and enriched by connected email sources.
HEAs can now collect structured support requests, let visitors review and confirm details, and route them to your team via email — with correction handling built in.
Skills and promotions are now executed with greater precision — fewer missed intents, faster field collection, and more reliable confirmation flows.
A growing library of guides for decision-makers: from "What is a HEA?" to "AI Agent vs Chatbot" and beyond.
Shopify stores can now connect their HEA to look up real-time order status directly in the conversation.
Three embed formats — Magic Askbar, Conversation Starter, and Pop-up — so your HEA fits any page layout.
HEAs can now power a physical robot. Reachy Mini brings your AI assistant into the real world.
HEA-World is now available in English, French, Dutch, German, and Spanish.
A new public page explains how every HEA answer is grounded in your verified content — not hallucinations.
HEAs can now capture contacts, suggest next steps, and guide visitors toward outcomes — all governed by your rules.
See what visitors ask, which skills convert, and where conversations drop off — real-time analytics for your AI.
An AI reviewer scores your HEA setup across profile, personality, skills, and readiness — with one-click improvement suggestions.
Upload PDFs and documents directly. Your HEA learns from files, not just web pages.
Profile, Personality, Resources, and Skills & Promotions editors let you shape every aspect of your HEA without code.
HEA responses now render bold text, links, and line breaks — conversations feel natural, not robotic.
Test your HEA in a dedicated sandbox before publishing — see exactly what visitors will experience.
The full editor and chat widget support light and dark themes, matching your site's look.
The first Human-Enhanced Agents go live — AI assistants trained on your content, speaking with your voice.
HEAs find the most relevant content from your knowledge base using semantic search, not keyword matching.