Billing note: Creator is billed monthly. Entreprise & Pro Digital Agencies fixed fees are
billed quarterly upfront, while any overage (Q/A & refresh)
is billed monthly.
Each plan also comes with a knowledge budget — a number of resources (pages, docs, FAQs)
your HEAs are sized to handle overall, with usage pooled at account level.
| Pack | Price | Effective / 1k (Q/A Credits) |
|---|
| Pack | Price | Effective / each (Training Credit) |
|---|
Introducing Q/A Credits and Training Credits.
Your plan includes a baseline of knowledge resources that your HEAs can learn from
(pages, docs, FAQs, articles…). A larger resource base makes your HEA more capable,
but it also means that both Q/A and refresh operations require more computation.
This is reflected through:
Q/A Credits (Normalized Q/A Units) — the compute used to answer questions (Q/A).
Training Credits (Normalized Training/Refresh Units) — the compute used to refresh and retrain your HEA.
As your HEA grows, its per-message Q/A Credits and per-refresh Training Credits may increase, which influences your
actual credit consumption. We don’t enforce hard limits on resources: you stay free to design
your HEA. Don’t worry — we continuously optimise processing on your behalf to keep usage efficient.
What’s a Q/A?
One full exchange: you ask, your HEA answers. For fairness, very short
interactions (like greetings) are counted as a fraction, not a full Q/A Credit.
What’s a “refresh”?
A full knowledge update for your HEA across all resources included in your plan.
Updates are normalised by size, so you're not charged a full Training Credit when only a small
portion of the knowledge changes.
What’s a “resource”?
A piece of knowledge your HEAs learn from — such as a webpage, FAQ entry, help article,
blog post, or PDF. Resources are pooled across all your HEAs. Your plan determines how much
knowledge your HEAs can include overall, sized to handle your usage comfortably.
Ready to try HEA?